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Miriam Lieber’s 2020 checklist for HME


A New Year’s Resolution is “a promise to do something differently in the new year,” according to Merriam Webster.

Miriam Lieber’s 2020 checklist

Friday, January 10, 2020
By Miriam Lieber

A New Year’s Resolution is “a promise to do something differently in the new year,” according to Merriam Webster.

For the HME industry, a few ways “to do something differently” in the new year and in the new decade, might include one or more of the following:

Succession planning: Map out exit strategy

Q. How and when should I tell clients about our succession plans?

A. You don’t want to wait until a referral source asks the inevitable question of when you are going to retire. In small to medium sized companies, clients often associate their experience with the CEO.

Succession planning: Start planning well in advance

Q. When and how should I start thinking about a succession plan?

A. Begin planning well before a successor will be needed. Start with skill building for the identified core group of staff. Teach and train leadership techniques to the most skilled and talented group of employees at your company.

Succession planning: Don't get caught without a plan

Q. Is succession planning important for every organization?

Yes, succession planning is essential for every organization regardless of size because it demonstrates planning ahead and developing strategies, programs and people for the future and for inevitabilities.

Succession planning: Identify future leaders

Q. If I asked one of your core employees if you have a succession plan, what would they say?

A. If you asked the leaders about their HME company’s succession plan, they would likely say they don’t have one and don’t know exactly what a succession plan entails.

Consultant’s corner: Providers tackle enrollment, technology in new year


Fighting that fear factor

VGM’s Ronda Buhrmester spent the last two weeks of 2018 taking frantic calls from HME providers wondering whether or not they should change their Medicare enrollment status for 2019.

Reporter’s notebook: Lieber’s list


Because the response to a recent HME Newspoll was so paltry (See “Goal for 2018: ‘Make money, not lose it,’ March 2018), I called Miriam Lieber to find out what providers could be doing differently with their businesses this year.
Willing to take risks

Create 'wiggle room' in profit margins


ATLANTA – Keeping an HME company in the black is a daunting proposition in the hardscrabble business environment of recent years, but four of Medtrade’s best instructors say it can be done despite the pitfalls providers constantly face.