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On the Editor's Desk

by: Liz Beaulieu - Friday, March 10, 2017

The best part of my twitter feed is a handful of HME providers who are fairly active on the social media tool. Sure, they’re not always on topic (for some of them, it is a personal account, not a professional account), so there are posts about the Patriots, the new Nintendo Switch and whether or not coleslaw should have a mayo- or vinegar-based dressing (mayo, all the way).

But this week, their posts were the perfect blend of both—personal and professional.

It would be funny, if it weren’t so sad. Providers like Gary Sheehan (@gmsheehan) and Tyler Riddle (@ThomasTRiddle) took to twitter to rant—their word, not mine—about just how dysfunctional and unsustainable the DME benefit for Medicare has become.

Now Gary and Tyler are both funny, but they’re also serious businessmen. Both have been heavily involved in their state associations, as past or current presidents of their board of directors.

Gary started off with this tweet, which was re-tweeted six times and liked nine times:

Just off phone w pt in rural community who cannot find oxygen for his wife. This happens all day. All across America. Shame on you Medicare.

He then proceeded to post tweets of his and the patient’s husband’s correspondence with members of Congress:

Here is topical section of the note I received. This stuff is heartbreaking. Quit your dithering Medicare/Congress and get something done!

He ended the series with:

This is where we are. America's seniors desperately calling Congress to receive oxygen that a year ago was readily available & accessible

Then there’s Tyler. If you want a detailed account of what it’s like to be a provider of sleep therapy products, search no more. In a “epic” stream of more than 50 tweets, he gives you the ins and outs—from how providers are held responsible for patient compliance with CPAP devices (can you imagine a pharmacy being held responsible and essentially having their reimbursement held hostage based on a person taking their meds, he asks) to how Medicare and its policies and regulations may be inadvertently encouraging non-compliance.

After seeing all these tweets, I tweeted Gary and Tyler, noting that they were pretty chippy and asking if it was a full moon or if they had just had enough.

It was the latter.

Which prompted MAMES (@mameshme) to respond, summing it all up:

Happy Friday!

by: Liz Beaulieu - Friday, February 10, 2017

Because I start planning the educational program for the HME News Business Summit in January or February, I often equate the event with winter. 

As I look out at a fresh foot of snow (and think about the two feet of additional snow we could get through Monday), my mind is on what’s top of mind for the C-level execs in the HME industry, and how to turn that into informative and impactful sessions for the Summit.

I’m a bit behind the ball this year (see above: snow means treacherous driving conditions, preventing you from driving to work and day care, which means, not working from home, but hanging out with a two year old).

But don’t worry: I have a few ideas that appear to be gelling together.

Because the Summit is in Cleveland this year (at the Ritz-Carlton, as a matter of fact), I know I’d like someone from the Cleveland Clinic, one of the pre-eminent hospitals in the country, to address our crowd. It looks like our man might be Don Carroll, who heads up the clinic’s Center for Connected Care, which houses all of its home and transitional care services. He’s been charged with finding out how the clinic should respond to increasing pressure to “control” lives outside of its four walls. Carroll has already built out a specialty pharmacy division for the Cleveland Clinic and managed a 19-store pharmacy chain for the hospital. He will talk about how he plans to reshape how the Cleveland Clinic is tackling one of its biggest challenges yet: becoming not just a provider of specialty referral-based services, but also a manager of population health.

I also know I want to address M&A and investments in the HME industry. This is a recurring topic at the Summit, but I feel like 2016 was an especially interesting year for M&A and investments, and I’d like to approach the topic more from the buyer’s perspective, whether it’s an HME company buying another HME company or a private equity firm investing in an HME company. Why are they so bullish on the market?

While we don’t typically do regulatory and legislative updates at the Summit (AAHomecare has a great event dedicated to just this each spring), I don’t think we can ignore the topic of healthcare reform this year, not with the new administration and new secretary of health and human services. How will the Affordable Care Act and other reform efforts be impacted? I’m looking for an expert in Cleveland (an attorney from the Center for Health Law & Policy at the Cleveland-Marshall College of Law? An analyst from the Center for Health Care Research and Policy at Case Western University?) to give us the latest and greatest.

Finally, I’m rolling around ideas about how to address labor cost management, and how to continue last year’s conversation about interoperability.

But I need more ideas. If you can’t come to Maine to help me shovel (or take care of a two year old, so I can work), the least you can do is jot me a line ( or send me a tweet (@hmeliz) and let me know what’s top of your mind.

The Summit is just as much your event as ours.

by: Liz Beaulieu - Monday, January 23, 2017

I’ve been making a round of calls to HME industry consultants today to see what they’re working on with their provider clients. (Managing Editor Theresa likes to call the story that I write from these calls “Consultant’s corner.”) I can’t say that I’ve dug up much yet. I’ve been hearing a lot about audits, but that’s pretty much business as usual for HME providers these days.

A number of consultants I’ve spoken with have mentioned the anticipation surrounding the new administration and the possibility of Rep. Tom Price, R-Ga., a supporter of the HME industry (and vice versa), as secretary of the Department of Health and Human Services.

“Everyone’s holding their breath to see if he’ll be confirmed and to see what he’ll do,” one consultant told me.

At the top of the list of things they hope he’ll do, according to a recent HME Newspoll: repeal and replace Medicare’s competitive bidding program.

We’ll know a lot more about Price’s fate tomorrow, after his confirmation hearing before the Senate Finance Committee—they’re the ones that actually vote on his nomination. If you believe the headlines coming out of D.C., it will be a tough day for Price. “Tom Price’s divisive hearing sets stage for brutal Senate Finance battle” was a headline in Politico following Price’s hearing earlier this month before the Senate Health, Education, Labor & Pensions Committee.

I was reminded earlier this month that while the majority of our readers (or those who responded to our poll, anyway) believe Price is a good pick for HHS secretary, they don’t all think so.

“I found your coverage of…Tom Price to be alarming, disgusting and extremely false,” one reader emailed me.

While Price has made a name for himself in the HME industry for his popular stance on HME issues, including repealing and replacing the bid program, this reader pointed out that his larger goal of also repealing and replacing the Affordable Care Act could have serious consequences.

“There will be many, many people uninsured, under insured and dropped from the ‘for profit’ healthcare system, discriminated against and left for dead from politicians stuck in the early 1900s and failing to represent all Americans,” he wrote. “To pretend otherwise is an egregious error on your part and I lost any respect I had for your publication trying to stroke these awful men's egos. You are ignoring the fact that this administration does not care about all its citizens or even most of its citizens. It only cares that the rich ones continue to get richer. Our small little DME companies will disappear or be gobbled up by the large ones who suck up to Tom Price. You apparently no longer represent me.”

He has a point about the uninsured. If Obamacare is largely repealed, fewer people will have health insurance, and that’s not necessarily a good thing for HME providers—especially those who serve Medicaid recipients, because the majority of the people who gained health insurance as a result of Obamacare were added to the Medicaid rolls.

For whatever reasons, however, many of our readers also support repealing and replacing the ACA. Because of the business implications? Because they don’t do a lot of Medicaid business? Because they’re hardline Republicans? All of the above?

Me, I go back to what that consultant said. Not about whether or not Price will be confirmed (isn’t it likely in the current environment in D.C., even after a “battle”?). But about what he’ll do. We know where everyone in the HME industry falls on competitive bidding, but regardless of where you fall on the ACA, what he does or doesn’t do is going to be a big time big deal.

Only time will tell. One thing’s for sure: There are a lot of eyes watching.

by: Liz Beaulieu - Tuesday, January 3, 2017

In our HME Newswire on Monday, we featured a story on the top 10 most viewed stories on for all of 2016.

Because our vendors section is my main “beat,” I also wanted to take a look at the most viewed vendors stories for the year. Naturally, since “ResMed gets one-two punch with Brightree” was an overall most read story it crosses over to this list, too, but the rest of the top five looks like so:

Drive explains sale

Invacare readies to submit final report to FDA

ResMed under investigation

ResMed makes play for oxygen market

So three of the five most viewed vendors stories in 2016 had to do with ResMed, two of them having to do with major acquisitions made by the company—the aforementioned Brightree and Inova Labs.

Both of these M&A-related stories had legs, spawning a number of follow-up stories, like “Many questions in wake of ResMed-Brightree deal” and “ResMed to bring tech to bear on POC market.”

The third of the ResMed stories to make the most viewed list was about ResMed disclosing in a 10-K filed with the Security and Exchange Commission that it received a federal administrative subpoena from the Office of Inspector General requesting documents and other information related to its patient resupply software. We also wrote about Philips Respironics being in a similar pickle in 2016—“Pricing structure costs Respironics $34.8M”—but that story didn’t make the most viewed list, or so Google Analytics tells me.

Will we find out more about the fate of the ResMed investigation in 2016? I’ll be regularly checking in on the company’s SEC filings to find out.

Speaking of M&A, another vendor that was on fire in 2016 was Drive Medical. Making the most viewed list was a story about Drive Medical being bought by private equity firm Clayton, Dubilier & Rice. The company already had PE involvement from Ferrer, Freeman & Co., but that firm was a minority stockholder. CDR will have more control.

Rounding out the list was Invacare and its years-long battle to lift a consent decree with the U.S. Food and Drug Administration. It looked like Invacare was turning the corner, with one final report to submit to the FDA, but it suffered a setback soon after when the agency told the company it still had work to do. And there we have remained.

Will these same companies dominate the headlines in 2017? I bet they will, but it’s one of my work-related resolutions to write more about the many, many other vendors in the HME industry, from big to small.

by: Liz Beaulieu - Friday, December 16, 2016

I was on the phone this week with a seasoned consultant who advises medical device companies on strategic plans and M&A. He said he’s gearing up for a very busy 2017.

“Since the election, I’ve been working with a number of companies on strategic plans,” he told me. “I though it might take them half way into next year to make moves—that they wanted to see the ‘proof in the pudding’ of a more business-friendly administration—but people are making moves already. They’re looking to hire people; they’re looking to expand their manufacturing.

“I’ve never seen people so positive,” he continued. “One CEO who I always kid as being negative—I’ve never seen him so positive.”

The consultant had a number of anecdotes: Companies looking to add plants or expand existing plants; a company that moved jobs to Mexico—“It drove the CEO crazy to have to do that,” he said—that plans to move them back.

Private equity firms will also be more active in 2017, the consultant, who’s logged up to 100 deals in his career, told me.

“There’s so much private equity money sitting out there,” he said. “PE firms have always been able to buy cheaper because they’re financial buyers. To get deals done now, they’re realizing they need to up their game, because strategic buyers are willing to pay a good price. PE firms have realized they have to sit on the sidelines or pay better valuations, and you can only sit on the sidelines for so long.”

The consultant credits Trump and his emerging cabinet picks as the largest motivating factor for companies lining up an active 2017.

“You don’t become a billionaire by being a lackey,” he said. “He’s getting some strong people in there. When you see successful people in those positions, it drives other people to be positive about their success.”

by: Liz Beaulieu - Friday, December 2, 2016

It’s not everyday someone who has such close ties to the HME industry gets appointed to a top post like secretary of the Department of Health and Human Services.

I mean, has it happened, ever?

Managing Editor Theresa Flaherty talked to industry stakeholders on what it might mean to have Rep. Tom Price, R-Ga., as HHS secretary. That story will be in Monday’s HME Newswire, but here’s a sneak peak.

I was talking to Seth Johnson of Pride Mobility Products this week about a complex rehab-related provision that has made it into the 21st Century Cures Act and I asked him about Price, too. Johnson said it’ll be great to have Price in the top post for obvious reasons (his disdain for the current competitive bidding program, for example) but also everyday reasons (his disdain for the overall inefficiency and ineffectiveness of Medicare, for example).

“President-elect Donald Trump has said he’s going to ask his cabinet officials to review all the regulations that have recently been put out, so I think that there’s some work that could be done to ease the burden on providers that could also take place next year under Price,” he said.

It was also interesting to see how those not as familiar with Price covered the announcement.

Tom Price: The CliffsNotes version

Trump picks Price, Verma as heads of HHS, CMS: 9 things to know

Providers on twitter were also reacting to the announcement this week. This from Tyler Riddle, a provider in Georgia:

“Odd that twitter is freaking out over the Price appointment, yet everyone I’ve spoken to that works in health care is cheering (thinking man emoji) #hhs.”

Or this from Gary Sheehan, a provider in Massachusetts, who’s already crafting a to-do list for Price’s first days in office:

“Not enough for Dr. Price to revamp flawed bidding program. Must rid agency of architects & enablers of policy, ensure never craft regs again.”

I suggest the HME industry end the week on this high note, shall we?

by: Liz Beaulieu - Wednesday, November 23, 2016

To come up with enough grist for the mill for the HME Newswire in two and a half days on account of the Thanksgiving holiday has been a bit of a challenge, so Managing Editor Theresa, Associate Editor Tracy and I thought we might have to get crafty.

We started putting together a file of stories from this year that we thought spoke to what’s good about the HME industry, it being the eve of Thanksgiving and all. We set out to find two stories apiece.

Here’s what Theresa threw in:

SBA honors Alpine founder

AvaCare Medical recognizes, rewards military

Apria weathers historic flood

Here’s what Tracy threw in:

ATP at Trucare customizes ultimate wheelchair for boy with CP

CRT advocate helps community 'humbly catch up'

When I started reviewing this year’s issues, looking for stories that fit the bill, I found more than I thought I would. Naturally, there are the regular doom-and-gloom Medicare competitive bidding updates (ugh), but I also found a great mix of stories that represent hope—in purpose and in business—in the HME industry.

How about Google and apple both giving a nod to the mobility industry this year?

How about AAHomecare and VGM coordinating their advocacy efforts?

What about Medical Necessities buying a closed YMCA and making it a corporate office, providing built-in health and wellness benefits for the company’s employees and its community?

What about a demo (recently expanded) that allows providers to speak with a reconsideration professional by phone to try and resolve their denials?

I could go on, actually.

On twitter this week, providers were also in the Thanksgiving frame of mind. Monroe Wheelchair posted this pic of CEO Doug Westerdahl handing out pies to employees to thank them for their work.

“It doesn’t get any more warm and fuzzy than handing someone a pie,” he told me.

Yes, Doug, there’s always pie!

We didn’t end up needing a Thanksgiving tribute for the Newswire (news broke about Arriva Medical on Tuesday that helped us fill out the lineup), but it was a good exercise, anyway.

We challenge you to do the same.

by: Liz Beaulieu - Tuesday, November 8, 2016

We’ve spilled a lot of ink this year—online and in print—on the increasingly connected sleep therapy market, and with good reason.

Companies like ResMed and Philips Respironics are leading the way there, with CPAP devices that connect to software programs that allow providers to monitor the therapy of their patients remotely. They also have accompanying programs and apps that allow the patients themselves to play a more active role in their therapies.

This has now laid the groundwork for adding connected capabilities to other respiratory-related products, like portable oxygen concentrators and ventilators.

It should have been obvious, but it didn’t dawn on me until Medtrade that there are advances being made in this area in other markets of the HME industry, as well.

I was visiting Quantum Rehab’s booth at the show and Jay Brislin, the company’s vice president, was telling a group of reporters from industry trade pubs, including me, about the increasingly “smart” and connected capabilities of its complex power wheelchairs.

It’s still early days, but examples of that include a control panel with an LED screen that allows clinicians to program up to 15 different functions, including a warning when a patient has tilted too much; and Bluetooth connectivity, making much of a clinician’s job wireless.

Pretty awesome, right?

Naturally, when talking about technologies like these, the topic of reimbursement comes up, but Brislin is mostly undeterred. He likened the situation to when tilt-and-recline was new and not funded, but after it transitioned from a want to a need, it became funded.

“You need to be customer-centric,” he said. “You have to do what the customer wants.”

Quantum Rehab has taken a similar approach to its iLevel Power Chairs, which allow operation with seat elevation up to 10 inches while at a walking speed of up to 3.5 mph. The company has had some success working with clinicians and private payers to get the chairs funded, working toward what it hopes will be more widespread funding.

The response to Quantum Rehab’s approach to the market, especially from the perspective of increasingly tech-savvy consumers, has been phenomenal, Brislin says. He recounted a story about how he performed several fittings for iLevel Power Chairs recently where the consumers pursued the technology after seeing it on Facebook.

“In my 16-year career, I haven’t seen customers so knowledgeable about the products, and they picked ours,” he said.

by: Liz Beaulieu - Wednesday, October 26, 2016

There are signs in our upcoming State of the Industry Report (keep an eye out for it in December) that the HME industry may be beginning to settle down after a few roller coaster years. 2011 through 2014 were mostly unkind to the industry, thanks to a Medicare competitive bidding program that has delivered round after round of cuts.

But in 2015, when we look at DME growth by product category, we see slight increases across categories, with the exception of hospital beds. For the wheelchair category, for example, Medicare expenditures were $625 million in 2015 vs. $615 million in 2014. For oxygen and supplies, they were $1.5 billion vs. $1.4 billion.

There’s another section in this report that screams, “We’ve settled down”: the list of top providers in 2015. For the first time in as long as I can remember, the list is a carbon copy of the previous year’s list, at least when it comes to the top 10. See below for the list for 2014, followed by the list for 2015.


What’s more, all the providers in the top 10 saw increases in allowed charges from 2014 to 2015, with the exception of Walgreens. The biggest increase in allowed charges went to Zoll Services, at 25.7%. After that, Lincare saw a 16% increase in allowed charges, followed by Lincare Pharmacy Services at 12.4% and Apria Healthcare at 10.7%.

What do these nationals have to thank for their increases in business? Possibly the same competitive bidding program that’s causing so much damage to the rest of the industry. If anyone can make it work, it’s the nationals, which can leverage economies of scale.

When we dive into utilization by product, though, it’s still a roller coaster, as it has been in previous years. We’re seeing high highs, as with non-invasive vents, which saw an 86.95% increase in utilization in 2015 compared to 2014; and low lows, as with TENS devices, which saw a 35.89% decrease over the same time period.

Of course, after all this, it’s possible 2015 represents only a brief reprieve. In 2016, Medicare rolled out bid-related pricing nationwide to non-bid areas and that’s likely to significantly impact the data for next year’s report.

While we’re on the topic of data, I need to let you know, with my tail between my legs, that I’ve updated a blog that I wrote awhile back titled “Calm before the storm.” It turns out that adding percentage changes for two time periods doesn’t equal the total percentage change across those two time periods—sorry, I’m a writer for a reason. Thank you Steve Stickney for being such a stickler and pointing this out, and pointing it out so kindly.

by: Liz Beaulieu - Thursday, October 20, 2016

There are a number of reasons why I want this election cycle to end, some of which will remain nameless.

I’m sure I’m not alone.

After it was clear nothing would get done before the elections, industry stakeholders targeted the lame-duck session starting in mid-November as a small window to get bid relief legislation passed before the end of the year.

We reported some good news in late September, that stakeholders have the word of House Speaker Paul Ryan that he will address bid relief legislation in the lame duck.

(Although I saw at least one comment on twitter to the effect of, “We’ve heard that before,” AAHomecare’s Jay Witter says it’s a level of assurance that stakeholders have never had before.)

But there was bad news this week, with “Inside Sources” reporting that Rep. Frank Upton, R-Mich., is the “chief roadblock” to bid relief legislation passing.

While Upton’s not opposed to bid relief legislation, he doesn’t want anything to interfere with getting the 21st Century Cures Act passed and, unfortunately, without his support as chairman of the House Energy and Commerce Committee, it’s unlikely bid relief legislation will move forward before the end of the year, “Inside Sources” says.

It’s a predicament that, unfortunately, HME stakeholders find themselves in regularly. Every time we put an issue to bed, I look at the previous year’s issue just for kicks. What were the big stories? What issues continue to linger?

At the top of the November 2015 issue: “Key up for small window: Stakeholders race against time with bid expansion slated for Jan. 1.”

This was, of course, before that first round of cuts ended up going into effect in non-bid areas on July 1, followed by a second round on July 1, delivering a 50% total reimbursement cut, on average, to providers in rural America.

The industry has had a few wins in its fight against competitive bidding, but a retroactive delay in this second round of cuts would be a big one. It would not only soften the blow of the reimbursement cuts, but also send a strong message that not all is well with the program.

Additionally, a win here would reward stakeholders and providers for their relentless efforts.

I talked to Melissa Cross, vice president of the homecare division at O.E. Meyer, today. She’s the recipient of the newly named Van Miller Homecare Champion Award. She called competitive bidding the “biggest battle of our lives.”

“What AAHomecare, VGM and others are doing for this industry—they’re the true winners of this award,” she said. “They’re in the trenches day in and day out. We have to step up so their work means something.”

So let the elections be over with already, so we can get to what, hopefully, won’t be a lame-duck session.